SOLUTIONS FOR REAL ESTATE
Tech Support Designed Specifically for
Real Estate Agents & Teams
The Perfect Plan for Agents!
Our custom designed - right fit, right price support plans for agents & teams ensure you protect your business & puts you ahead of your competition
Quick Support - Wherever!
Remote or on-site we've got you covered. Our team works quickly so that you can get your deals closed.
We Will Help You Make Smart Choices!
Whether its helping pick out a new computer or printer, choosing the right software package. We will help find it, and set it up & have you working more efficiently than ever before.
Our staff provides support related to industry software
Such as: Bright MLS, Zip Forms, Dotloop & other industry software.
Our techs are also familiar with brand specific online systems
Including RE/MAX Leadstreet, Mainstreet, BOOJ & KW's Kelle & their backend system.
​
How are you protecting your Real Estate Business?
​
Real Estate was the second highest industry hit with malware events in 2018, right behind healthcare. The most vulnerable are real estate agents. Most agents do not have specialty IT support vendors, unlike their title, mortgage and broker counterparts - whom are still extremely vulnerable and face attacks daily. But will it happen to you? The better question is WHEN will it happen to you and how will you address it and resolve the problem?
​
If you think your current solutions are sufficient, are you confident it will protect you from data loss and wire fraud - not to mention lawsuits, bad reviews from your clients and peers, state and federal investigations? Did you know that most E&O insurance won't cover you if you haven't taken certain steps to protect the data of your business and your clients information? That is where we come in! We are Real Estate Technology Experts and we have a solution we can immediately put into place to protect you and your business as a real estate agent.
​
Our Agent Support Plan is designed specifically for Real Estate Agents and Small Teams - giving you the perfect coverage and support you need, at a price point that is an absolute no-brainer!
​
​
WELCOME TO THE
HELP DESK + SECURE & COMPLIANT SUPPORT PLAN
Unlimited Remote Tech Support
Support for computer issues (i.e. PC slow, won’t start, pop-ups/ad issues, need applications installed/uninstalled/updated. Need advice on programs/hardware to use/purchase. Support for buying/setting up/supporting printers-scanners/other devices. Support for any misc. issues that occur on computer. Service provided Mon-Fri 9am-5pm.
On-Site Technical Support
If an issue can’t be resolved remotely, a technician can be dispatched to fix the issue on-site if required.
Service provided Mon-Fri 9am-5pm.
Fox Logic Optimal Setup Service
Computers will be setup and properly configured for optimal usage. We will also work to maintain this optional environment. We will take your new system or existing system and ensure that your windows operating system and main software packages are properly configured, sleep settings are optimal, system defaults are optimal, etc.
Advice & Guidance
We will provide client with general advice for best practices (i.e. what you should and shouldn’t do with email, what security measures you may need in place).
Yearly & As-Needed Security Consultations
We will meet yearly to discuss changes in security concerns & needed solutions and are available any time to discuss potential threats (i.e. you are involved in a transaction with attempted wire fraud, or you get a suspicious email and need verification on it).
DropSuite Backup
Advanced Cloud based storage to protect & preserve Office 365 data, Gmail, OneDrive, Teams & Google Drive Data. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
Axcient Direct to Cloud Image Backup
Creates imaged based backups for quick restore. Used for servers & business critical workstations. (Installed on a case-by-case basis)
24/7 Remote Monitoring & Maintenance
Computer stability and performance checks & maintenance, notification of unusual events and threats, scheduled workstation maintenance and updates, automatic problem troubleshooting and resolution. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
Enterprise Level Anti-Virus/Malware Protection
A professional anti-virus software configured with real estate agents usage in mind. The software will automatically alert our team of issues. This software in contrast to what you can buy at a store is significantly more efficient & effective. It also does not slow your system down. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
Avanan Email & File Storage Security
Secures ALL email – inbound, outbound AND internal. Provides advanced AI based anti-phishing (i.e. wire fraud attacks), anti-spam filtering, protects against known zero-day attacks & web link protection. Just as important Avanan protects your data and client data with data loss prevention (DLP) for any and all Personally Identifiable Information (PII) which you are legally bound to protect. Avanan protects Office 365, Google G-Suite, and Dropbox, OneDrive & Google Drive. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
Infima Security Awareness Training & Testing
Provides regular phishing testing & simulation and cyber security training to all team members. Monthly reporting provided to our team and your team. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
File & Server Restores from Backup
In the event of a data loss event, our support team will provide services to recover data from backup services.
(data recovery from a device that did not have backup services installed is not included)
Mobile Device Management
Your security policies put in place by our team include your mobile devices you may utilize for business use (cell phone/tablets). These policies include password protection & encryption and remote wipe capabilities along with data use protections in place with according policies. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
Loaner Computers
Should your computer need repairs, we will provide you with a loaner computer configured properly for you to continue your work with minimal impact. We would setup this loaner device with your programs and data.
Creation of AUP (Acceptable Use Policy)
We will create an equipment and data use policy for you and your team members to follow. This is a requirement of insurance companies for business liability and cyber liability policies & considered to be a best practice by leading information technology specialists and Fox Logic.
Enforced Security Policies
Office 365 Platforms will have Azure Active Directory configured, with Security standards in place with a dedicated administrator account. G-Suite platforms will have Security standards in place with a dedicated administrator account. Full Encryption of workstations, Password minimums and standards in place, Enforced MFA by policy, scheduled audits & audit reviews
Just ask our agents!
"Prior to hiring David Fox to work on my computers and security I tried several other services. I found the other services to be extremely costly and they advised me to purchase questionable items that were not necessary for the scale of my business. David and FOX Logic provides prompt help with all of my computer and security concerns. I now feel confident that they will help me through any situation that may arise. They also advised me on a laptop set up for my assistant that has worked very well. They did the research and setup. The cost was reasonable and I am completely satisfied. David and his team provide top notch service. Hire them, and you won’t be disappointed!"
​
Bonnie Fleishman
Realtor®
"We have been using FOX Logic since joining our brokerage 5+ years ago and we give them a five-star rating! We have a monthly service plan and rely on them for all of our technical needs including hardware selection advice, tech support, and anti-virus protection. We have huge peace of mind knowing that we can rely on Dave and his team for any technological need. These guys are not only knowledgeable and professional, but they are consistently super responsive. They are a phone call away and always give us a same-day response. This allows us to focus on helping our clients buy and sell homes while knowing that we have IT backup anytime we need it. "
​
Meg & Mary
Realtors®
"We have been using David Fox and Foxlogic for all our computer needs for a very long time - Their service is beyond measure. He is up to date on all real estate software, and helps whenever we are in need. And we do have our moments of need. Couldn't think of using anyone else! Thank you David and staff."
​
Pam
Realtor®
​
​
​